top of page

PRIVACY

Privacy Policy

MERCY ('we', 'us', 'our') is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

​

If you are a government agency in Queensland, you may wish to contractually bind our services to the Queensland Privacy Principles (QPPs) under the Information Privacy Act 2009 (Qld).

​

This Privacy Policy explains how we collect, use, disclose an protect personal information. 

What we collect

We may collect personal information such as:

  • Name

  • Contact details (email, phone number, address)

  • Identification information (e.g. driver licence or other ID, only if required)

  • Business details

  • Case details or instructions you provide us for investigations or consulting; and

  • Records of communications with us.

​

We also collect information you provide via our website forms, email, or phone calls.

Why we collect

We collect and use personal information to:

  • Provide investigative, consulting, and related services

  • Communicate with you

  • Verify your identity

  • Assess your needs and instructions

  • Manage and improve our services

  • Comply with legal obligations; and

  • Maintain records for business and compliance purposes.

Disclosure

We may disclose your personal information to:​

  • Our staff, contractors or service providers (e.g. IT support, secure document storage)

  • Insurers 

  • Law enforcement, where required or authorised by law; and

  • Other parties with your consent or instruction.
     

We do not sell your personal information to third parties.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

 

These measures include secure storage systems, access controls, and confidentiality agreements with staff and contractors.

Website and Cookies

Our website may use cookies or similar technologies to improve your experience. You can adjust your browser settings to disable cookies, but this may affect website functionality.

 

We may collect standard website analytics (e.g., IP address, browser type) to monitor site usage.

Complaints

If you have a concern about how we handle your personal information, please contact us. We take privacy complaints seriously and will respond promptly.

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

bottom of page